PWM Pty Ltd T/as MULLIGAN Buyers Agents (“we”, “us”, “our”) is committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.paulmulligan.com.au or otherwise interact with our services.
Information We Collect
PWM Pty Ltd trading as MULLIGAN Buyers Agents collects personal information that is reasonably necessary for us to provide our services as a licensed real estate buyers agency. This may include your name, contact details, financial information relevant to your property purchase, and information about your property preferences.
We only collect information that is directly related to helping you buy property and delivering our professional services.
• Personal Information such as your name, email address, phone number, postal address, and any details you provide when enquiring, completing a form, or engaging our services.
• Financial Information, where relevant to the property transaction process, including details necessary to confirm your capacity to purchase or enter into an agreement.
• Non-Personal Information – such as your IP address, browser type, operating system, and browsing behaviour on our website. This information helps us improve user experience and website performance.
• Cookies and Tracking Data – we may use cookies and similar technologies to enhance website functionality and measure website traffic. You can disable cookies in your browser settings, although some features of the site may not function properly as a result.
How We Use Your Information
We use the information we collect for purposes directly related to the provision of our professional services and compliance with our legal obligations. Specifically, we may use your information to:
• Provide and deliver our property buying services to you
• Communicate with you about your enquiries, property preferences, and service updates
• Verify your identity and confirm your capacity to purchase property
• Comply with our legal, financial, and regulatory obligations under Australian law
• Improve our website, marketing, and service delivery through analysis of non-personal data
• Send you information, newsletters, or updates where you have opted in to receive them (you may unsubscribe at any time)
We will not use your personal information for purposes unrelated to these activities unless you have given consent or such use is required or authorised by law.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to enhance functionality, improve user experience, and analyse website traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how visitors use our site.
You can disable cookies through your browser settings; however, doing so may limit the functionality of certain features on our website.
We may also use third-party services such as Google Analytics and Facebook Pixel to collect information about how visitors interact with our website. These third parties may set their own cookies or tracking technologies to deliver targeted advertising or measure engagement.
Any information collected by these third parties is subject to their own privacy policies. You can manage your preferences or opt-out of targeted advertising by visiting:
How We Use Your Personal Information
We use the personal information we collect for purposes directly related to providing our professional property buying services and complying with applicable laws. These purposes include:
• Responding to your enquiries and communicating with you during the property search and purchase process
• Conducting due diligence, verifying identity, and assessing your purchasing capacity
• Negotiating property acquisitions on your behalf and advising you accordingly
• Ensuring compliance with our legal obligations under NSW property laws, including the Property and Stock Agents Act 2002 (NSW)
• Improving our services, website performance, and user experience
• Sending updates, newsletters, or service notifications if you have opted in (you may unsubscribe at any time)
We do not sell, rent, or trade your personal information to third parties.
Disclosure of Personal Information
We may share your personal information with third parties where it is necessary to provide our services or where we are required to do so by law. These third parties may include:
• Professional advisers such as solicitors, conveyancers, mortgage brokers, financial advisers, and accountants involved in your property transaction.
• Service providers engaged by us, including IT, marketing, and administrative support providers, who assist in the operation of our business.
• Cross-Border Disclosure of Personal Information –
Some of our service providers and virtual assistants are located overseas, or store information in cloud services hosted outside Australia. This means that your personal information may be transferred to, and held in, countries other than Australia. Where we do so, we take reasonable steps to ensure that any overseas recipients handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
• Government agencies, regulators, or law enforcement bodies where disclosure is required or authorised by law, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
We take reasonable steps to make sure that any third parties we share your information with are bound by the Privacy Act 1988 (Cth).
Data Security and Storage
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
Personal information is stored securely in electronic databases and, where applicable, in locked physical files. Access to this information is restricted to authorised staff and contractors who require it to perform their duties and who are bound by confidentiality obligations.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests for access or correction should be made in writing to our Privacy Officer using the contact details below. We may ask you to verify your identity before providing access.
In certain circumstances permitted by law, we may refuse access to some or all of your personal information. If we do refuse access or correction, we will provide you with written reasons for the refusal.
Complaints About Privacy Breaches
If you have any concerns or complaints about how we handle your personal information, please contact us in the first instance:
Privacy Officer
MULLIGAN Buyers Agents
PO Box 656, Surry Hills NSW 2010
Email: admin@paulmulligan.com.au
We will acknowledge receipt of your complaint within 7 days and aim to provide a written response within 30 days of receiving your complaint, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
Your Consent
By using our website and engaging our services, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy. However, if you do so, this may limit our ability to provide you with some or all of our services.
We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. Any updates will be published on our website at www.paulmulligan.com.au, and the revised version will take effect from the date it is posted.
Version: 2.0
Effective Date: 17 August 2025
Reviewed By: Privacy Officer, MULLIGAN Buyers Agents
